We provide store credits for any approved return or exchange request. Please read item descriptions carefully. All product features, sizing details are mentioned on the item page. Due to differently calibrated screens, colors may vary from the actual product. Return shipping costs are borne by the customer. Exchanges, if approved, will be processed only once.
For all orders, an online store credit or an exchange is provided. Shipping charges and Government taxes are not eligible for a refund or store credit. Permitting the availability of inventory, exchanges can be processed up to 15 days from the date of purchase.
If you wish to return or exchange an item for any reason, please reach out to us at care@cyahi.com with your order ID so we can assist you further. The returned product should be unused, and in its original packaging and condition. Products purchased during a sale, or using a promo code are not eligible for returns.
In case of cancellation, once your order has been cancelled, we will immediately process the refund. If cancellation is done before dispatch, the refund will be in your original method of payment, in case of cancellation after dispatch, it will be in the form of Store Credits, which can be used for any of your subsequent purchases with us at any convenient time. We offer cancellation of orders once payment is made for them (within 12 hrs) by asking customers to get in touch with our Customer Care Team at care@cyahi.com. Please provide your order number and reason for cancellation for us to process your cancellation request faster.
